A: At Professional Supply Source, we prioritise prompt and reliable service for all our customers. We aim to despatch all orders within one to two business days to ensure you receive your industrial catering equipment and essential supplies quickly. For customers requiring expedited delivery, Express Post orders placed before the cut-off time are despatched the same business day, providing an efficient solution for urgent needs. This commitment reflects our dedication to supporting your operational demands with timely supply and professional service.

A: Professional Supply Source offers complimentary (free) delivery on all domestic orders, ensuring a seamless purchasing experience for customers within the country. For national shipments, delivery fees are determined by several factors, including the size and weight of the order, the final delivery destination, and current stock availability. Our team assesses these variables to provide accurate shipping costs and estimated delivery times, helping you plan accordingly. This approach reflects our commitment to transparency and reliable service as a leading supplier of industrial catering equipment and essential supplies.

A: At Professional Supply Source, we prioritize minimizing logistics costs for our clients to ensure you receive the best value. Our team actively explores combined shipment options to consolidate multiple items into a single delivery whenever possible, reducing overall freight expenses. Additionally, we evaluate alternative courier services to identify the most cost-effective and reliable delivery solutions tailored to your order size and destination. This strategic approach enables us to provide competitive shipping rates without compromising the timely and safe arrival of your industrial catering equipment and essential supplies.

A: Professional Supply Source offers complimentary (free) delivery on all domestic orders within the Western Cape Province. And A supplementary delivery cost will be incurred for all orders outside the Western Cape. This fee is calculated based on destination location, item size/weight, and total order value.

A: Professional Supply Source prioritizes prompt and reliable delivery to support your operational needs. For customers requiring expedited service, placing an Express Post order before 12pm, Monday to Friday, ensures same-day dispatch. Orders received after this cutoff time, or on weekends and public holidays, will be dispatched on the next business day. This policy allows us to maintain high standards of service and timely fulfillment of industrial catering equipment and essential supplies, helping your business minimize downtime and maintain productivity.

A: To change or cancel an order with Professional Supply Source, please contact our Customer Service team directly at +27210300049 as soon as possible. We strive to dispatch your industrial catering equipment and supplies promptly to ensure fast delivery, so modifications or cancellations can only be accommodated before your order has been shipped. Once an order has been dispatched, we are unable to make any changes. For this reason, we recommend contacting us at the earliest opportunity if you need to adjust or cancel your purchase. Our team is committed to providing efficient support to meet your needs within these guidelines.

A: At Professional Supply Source, we understand the importance of timely delivery for your industrial catering equipment and essential supplies. Once your order has been dispatched, estimated delivery times are as follows: for domestic local shipments, you can expect delivery within 1 to 2 business days; for national orders across the country, delivery typically takes 3 to 5 business days These estimates ensure you can plan your operations effectively while receiving high-quality products promptly.